IBL News |
Walmart CEO Doug McMillon said on a conference call with analysts last week to discuss second-quarter financial results that the company is using AI to dramatically increase its productivity and save money and has found “concrete ways” to use the technology to improve the experience of customers, members and employees.
The multi-billion dollar company is exploring generative AI in all areas of its business.
One area where Walmart uses its product catalog is in the product catalog, where they implement multiple LLMs to update and improve over 850 million product catalog entries 100x faster than human-performed methods.
“Without the use of generative AI, this work would have required almost 100 times the current number of employees to complete it in the same amount of time. And for employees picking online orders, displaying high-quality images of product packaging helps them quickly find what they are looking for,” said McMillan.
In addition, customers can now use AI-powered search and a new shopping assistant in Walmart’s app and website that even offers advice on questions like “Which TV is best for watching sports?”
Walmart Inc. plans to continue experimenting with AI across all business areas worldwide.
