SoCal Ticketmaster customers report fraudulent transfer of concert tickets to unknown accounts

LOS ANGELES (KABC) — A San Diego woman claims tickets she purchased through Ticketmaster for an upcoming concert were fraudulently transferred to someone she doesn’t even know.

It’s a problem that several concertgoers who contacted Eyewitness News said happened to them too.

“It wasn’t really about the money,” Breauna Hannon of San Diego said of the tickets she and her friend bought. “It’s just a matter of missing out on something we were really looking forward to.”

Hannon bought tickets to a concert by the band Korn; The concert is scheduled to take place on October 5th at BMO Stadium in Exposition Park.

She said she learned of the suspected fraud when she received an email saying her tickets had been transferred to another account.

“My heart sank because my boyfriend was flying in from Arkansas, and we were really looking forward to it,” she said. “We’ve already booked flights, hotels, rental cars and all that stuff.”

Hannon said that shortly after informing various media outlets about her issue, she received a notification that the tickets had been returned to her account. But she said she still hasn’t heard from Ticketmaster.

A few months ago, Ticketmaster was the victim of a massive data breach in which information from more than 500 customers was leaked.

“I assume it was because of the data breach a few months ago,” Hannon said. “I didn’t know about this until recently when I started looking for answers online, but I believe a lot of people’s credit card information and passwords were linked and that’s what made this possible.”

Hannon isn’t the only victim. Santa Ana resident Jaden Cheng contacted Eyewitness News about a similar situation.

“It was really hard to get these tickets,” Cheng said of the tickets she and several friends bought to attend a Seventeen concert scheduled for this November.

“So that not only do we see that these tickets that retail for over $1,000 are out of our pockets – they’re gone, they’re no longer with us – but there doesn’t seem to be anything we can do.” “What we can do other than sit here and hope that Ticketmaster is able to solve this problem,” Cheng said.

Eyewitness News has reached out to Ticketmaster for comment and we are awaiting a response.