An angry shopper has slammed a well-known retailer for refusing to refund the purchase price of a defective product.
In a Facebook post, the consumer sharply criticized Walmart for selling him faulty ink cartridges and refusing to refund him – he lost nearly $100.
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“At WalMart customer service, I gave the clerk my receipt and the returned box of cartridges,” he wrote on Facebook.
“Apparently there was a problem returning the cartridges after 30 days. However, it was a $94.00 purchase and due to HP’s business policy, they refused to exchange them,” he added.
The consumer reported that when he installed the new ink cartridges into the printer, he received an error message stating that “there was something wrong” with the cartridges.
An employee told the customer that the retailer had a 30-day return policy for ink cartridges, but social media users said Walmart was wrong to deny him the purchase.
“Does this mean that a customer can no longer buy cartridges in bulk?” he asked.
“So I just left 94.00. The manager confirmed this and then sent me away.”
Several other social media users joined the frustrated consumer.
“30 days is a ridiculous rule!!”, raged one consumer.
“I always get at least six months of ink, sometimes longer. That’s not realistic for printer ink when you’re running a business. I guess Walmart doesn’t care about business customers,” they added.
“Returns are available for almost all items Walmart sells,” the Walmart website states.
The retailer said a customer’s purchase history on Walmart.com will show the latest date for a return or exchange.
However, they recommend that you keep all manufacturer packaging and receipts for at least 90 days after purchase.
The retailer also specifically points out that a damaged item can be returned to any Walmart store for a refund or exchange.
Walmart promises that debit and credit card refunds are available within up to 10 business days.
Walmart Return Policy
Walmart has restrictions on the return of items for a refund.
2 days:
14 days:
- Electronics:
- computer
- Computer and video game hardware
- Printers (excluding 3D printers)
- camcorder
- Digital cameras
- GPS devices
- Digital music players
- Tablets
- E-Readers
- Portable video players
- Drones
- Prepaid and postpaid mobile phones
- Luxury items:
- New and used clothing over $300
- Fine arts
- Loose gemstones and semi-precious stones
- Jewelry and watches over $300
- Collectibles (e.g. coins, stamps)
- Memorabilia
30 days:
- AppleCare+ and Walmart Protection Plans
- Cooling and heating devices
- Consumer Electronics
- Electric bikes/scooters
- Hoverboards
- PCs and PC components
- Verizon Postpaid Cell Phones
- Vacuum cleaner
60 days:
- Contact lenses
- Hearing aids
- Prescription glasses
- Recipe contacts
90 days:
- Most items not listed under the exceptions, including household and garden equipment and photo products
Excluded from exchange:
- Firearms/Ammunition
- Medicines/Medical devices
- Toys for adults
- Gold bars
- Pepper spray
- Gasoline-powered vehicles such as dirt bikes
- Tires
- Trading card (also unopened)
- All digital/video game cards
For returns without a receipt, Walmart asks consumers to present a valid, government-issued photo ID.
The retailer will accept the return as long as your ID information matches the information stored in Walmart’s database.
Given the inflated prices, consumers are increasingly thoughtful about what they spend their money on.
Consumers said that such problems deter buyers.
Meanwhile, customers are excited about a Walmart Halloween decoration that is selling like hotcakes.
And another angry Walmart customer had to abandon his $300 shopping cart when he realized there was no checkout line open.
