Is Bank of America down? Some users report app issues – NBC New York

If you’re a Bank of America customer who sees a zero balance in your account on Wednesday in the bank’s app or online banking, you’re not alone.

Some Bank of America customers reported problems accessing their online accounts and viewing their balances Wednesday afternoon.

Thousands of reports arrived on the website Downdetector.com, starting around 12:30 p.m. ET and continuing into the afternoon. According to Downdetector’s “Map of Outages and Reported Issues,” reports were filed from across the country, including New York, Los Angeles, San Francisco, Seattle, Dallas, Phoenix, Houston and Chicago.

Customers received messages stating “Accounts temporarily unavailable” and “Some accounts and/or funds are temporarily unavailable.” Some showed a zero balance or a dash instead of the normal balance.

Bank of America did not post a statement on its website or social media accounts, but did answer questions from customers about the bank’s Help Account on X.

NBC New York has reached out to Bank of America for more information.

Bank of America shares ended the day flat, closing at 39.23.