Recognizing outstanding technological achievements is a central part of the annual California Government Innovation Summit as part of the Best of California Awards.
Government agencies and IT executives were honored on Tuesday by Government technology,* the host of the summit, for projects and solutions aimed at ensuring citizens’ safety, improving their online experience with government, and making government IT more efficient and effective. The categories, projects and winners are:
INNOVATIONS TO SERVE AN AGENCY’S BUSINESS NEEDS
California Governor’s Office of Emergency Services (Cal OES): EMPOWER: Replacing Outdated Human Capital Management
Department of Rehabilitation (DOR): Transition to FI$Cal, the statewide financial system
California Department of Corrections and Rehabilitation (CDCR): Automated Restricted Housing Unit; Tracking the Correctional Officer Application System
California Department of Transportation (Caltrans): Migrating AirWatch Mobile Device Management to Microsoft Intune
Employment Development Department: EDDNext, myEDD customer portal
Department of Managed Health Care (DMHC): Digital transformation of scheduling for financial audits and health quality surveys; modernization of enterprise-wide data analytics and reporting
California Department of Tax and Fee Administration (CDTFA): Implementation of Amazon Connect Contact Center solution
Ministry of Social Services: Governance and Process Improvement
Department of Motor Vehicles (DMV): Driver Safety System Modernization
INNOVATION IN THE SERVICE OF THE PUBLIC
California Department of Technology (CDT): California Department of Technology website – Emergency Alerts
Cal OES: Central Grant System
Office of Tax Appeals: Pro Bono Program
EDD: Language access
CDTFA: Implementing the Amazon Connect Contact Center solution
CDCR: California Model – Enhanced Public Visitation Experience; California Inmate Records and Information Search (CIRIS)
California Public Utilities Commission (CPUC): Broadband Grant Portal
DMV: DMV Wallet and mobile driver’s license (mDL)
Office of Technology and Solutions Integration (OTSI): Fast, easy, covered: California accelerates and simplifies health insurance
INNOVATIVE USE OF DATA ANALYTICS
CDCR: RJU Data Project
Cal OES: Wildfire Prediction and Threat Intelligence Integration Center
Office of Data and Innovation (ODI): Predicting failures in municipal water supply systems
EDD: Fraud Analysis
DMHC: NetMap — An automated, data-centric GIS tool for analyzing healthcare provider network adequacy
DMV: Environmental label
California State Teachers’ Retirement System (CalSTRS): Cloud IVR solution with sentiment analysis
CalSTRS: Predictive Analytics to Forecast Employee Workload, Business Intelligence and Data Warehouse Implementation Project
BEST COOPERATION
CDT: Redesign of the Governor’s Office website
Cal OES: LEMA Fund online portal; LEMA portal
EDD: ACH Direct Deposit
Caltrans: Cybersecurity Business Connections Project
DMV: DMV Connecting the Homeless
California Health and Human Services (CHHS): Integration of data on homeless people
California Cradle-to-Career Data System: Cradle-to-Career Data System
BEST WORKFORCE INITIATIVE
Caltrans: Resource Capacity Management Planning Project
EDD: Training program
DMV: Automation creates efficiency for the DMV team
EXCELLENCE IN CUSTOMER EXPERIENCE
Cal OES: Priya Santhanam; Ravi Bhadana
CDCR: Rakhee Tiwari; Kyle Clark; Azadeh Gargiulo; Analee Farley Coen
Caltrans: Quoc Vu
EDD: Nathan Gillie; Paulette Matthews; Brandon Hooker; Kyle Montero; Elizabeth Nobriga; Stefanie Walker; Customer Experience Team, Public Affairs Department; Contact Center Modernization Initiative; Mathavan Mohan; Cosmin Negrea
DMV: Steve Gordon
CalSTRS: David Liao
CALIFORNIA INNOVATOR OF THE YEAR
Mathew Morgan, DOR
*Government Technology Is Industry Insider — California’s Sister publication.