Metro Phoenix Verizon customers are experiencing service issues

PHOENIX – Metro Phoenix Verizon customers were among those affected when the wireless carrier experienced problems in several markets Monday morning.

“We are aware of an issue affecting service for some customers. Our engineers are dedicated and we are working quickly to identify and resolve the issue,” Verizon said in a statement.

The company did not say when it expects to resolve the issue.

The Valley was one of the areas with the most Verizon complaints as of Monday morning, according to outage monitoring website Downdetector.

Nationwide, Verizon outage reports came in around 12:30 a.m. Arizona time. Complaints from metro Phoenix Verizon customers increased around 8:30 a.m., according to Downdetector.

Chicago, Denver and Los Angeles were among the areas with the most reports.

Some Verizon users reported that their cell phones were stuck in SOS emergency mode for several hours.

Further details were initially not known.

Last week, Verizon announced it was buying Frontier Communications in a $20 billion deal to bolster its fiber optic network.

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